At Swadeshi Shawls, we understand that customers may occasionally need to cancel an order. This Cancellation Policy outlines the terms and conditions under which order cancellations are accepted. By placing an order on our website, you agree to the terms stated in this policy. We encourage customers to review their orders carefully before completing the purchase.
Swadeshi Shawls operates as an online clothing store offering shawls, dupattas, suits, kurtis, T-shirts and related fashion products. We reserve the right to update, modify, suspend or discontinue any aspect of our website, services or policies at any time without prior notice. It is your responsibility to review these Terms & Conditions periodically to stay informed of any changes.
Customers may request order cancellation within a limited period after placing the order, provided the order has not yet been processed or dispatched. Once the order enters the processing or shipping stage, cancellation may not be possible. We recommend contacting our customer support team immediately if you wish to cancel an order.
If the cancellation request is approved before dispatch, the full amount paid will be refunded to the original payment method. Refund processing times may vary depending on the bank or payment gateway provider. Swadeshi Shawls is not responsible for delays caused by third-party financial institutions.
Orders that have already been shipped cannot be cancelled. In such cases, customers may refer to our Return Policy, subject to eligibility conditions. Shipping charges, if applicable, may not be refundable unless the cancellation is due to an error on our part.
Customized, altered or specially ordered products cannot be cancelled once production has begun. Since these items are made specifically for the customer, cancellation requests for such products will not be accepted after confirmation.
Returns, refunds and exchanges are governed by our Return Policy. Products must be returned unused, unwashed, undamaged and with original tags and packaging intact. Items purchased on sale, clearance or through special promotions may not be eligible for return unless specified. Refund timelines depend on the original payment method and banking procedures.
If Swadeshi Shawls cancels an order due to stock unavailability, pricing errors, payment verification issues or unforeseen circumstances, the customer will be notified promptly. In such cases, a full refund will be processed to the original payment method without additional charges.
Customers must provide accurate contact details during checkout to ensure timely communication regarding cancellations. Swadeshi Shawls is not responsible for missed cancellation opportunities due to incorrect email addresses or phone numbers provided by the customer.
Repeated cancellations or suspicious activity may result in temporary or permanent suspension of the customer’s account. We reserve the right to refuse service to anyone who violates our policies or engages in misuse of our platform.
Swadeshi Shawls reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be posted on our website. Continued use of our services constitutes acceptance of the updated policy. For cancellation requests or assistance, customers may contact our support team through the official website.
